As: ASSESSING RESILIENCE POTENTIAL IN A PORTUGUESE MUNICIPALITY: STUDY IN THE GARDENING DEPARTMENT

Resilience engineering enables a complementary approach to Occupational Health and Safety (OSH) management in complex organizations, in compliance with the systems resilience paradigm. This work intends to analyze the performance in OSH, in a Portuguese local public administration organization, measuring its resilience capacity, evidenced by the four resilience potentials (capabilities to respond, monitor, learn and anticipate), based on the "Resilience Assessment Grid" (RAG). Through a simplified procedure of the Delphi methodology, 38 questions were internally validated, applied to the group of gardeners, and the frequency of responses was analyzed by radar charts. The response potential was the best evaluated, followed by the potential to learn, anticipate and finally the potential to monitor. For each potential improvement needs were identified towards future intervention. RAG application assumes a relevant contribution to the management of OSH, allowing the development of a new vision in accordance with Safety-II. Diagnosing the resilience potential of organizations, in a specific work context, through the perception of workers, allows approaching and understanding the variability of the system in terms of OSH.